Frequently asked questions

Do you run a casino?

No. We publish comparisons and links to licensed third-party operators. Accounts, balances, and game outcomes are always managed by the operator you choose.

Why do offers differ from what I see on the brand site?

Operators change promotions by region, channel, and time. Always confirm the headline offer, eligibility, and wagering rules on the operator’s own sign-up page before you deposit.

How do you make money?

We may receive compensation from partners when you click outbound links and register or deposit, as disclosed on our homepage. That does not change the fact that outcomes are random and you should still read every term carefully.

Can you help with a withdrawal dispute?

We cannot access your player account. Use the operator’s complaints procedure and, if needed, an approved alternative dispute resolution service or the Gambling Commission’s public register for licensed firms.

Who can I email?

General enquiries: info@betaylormade.com.

Are you licensed by the Gambling Commission?

We are an editorial and comparison site, not a gambling operator. We do not hold a Gambling Commission operating licence because we do not provide facilities for gambling or host games of chance for stakes on our own servers. Licensed operators linked from our pages hold their own licences, which you can verify on the Commission’s public register.

How often do you update offer summaries?

We review pages on a rolling basis and when operators notify networks of material changes. However, promotions can change at any moment. The authoritative source is always the operator’s sign-up journey on the day you register. If you notice a mismatch, email us with screenshots and URLs so we can investigate.

Do you store my ID documents?

We do not operate player accounts and we do not request identity documents for gambling KYC purposes. If you email us, your message is stored like normal business correspondence. Operators will request proof of identity, address, and payment method according to their anti-money laundering procedures.

Why did an operator decline my bonus?

Common reasons include payment method exclusions, duplicate accounts in the same household, previous bonus abuse flags, jurisdiction restrictions, or failure to opt in before depositing. Each operator applies its own rules; we cannot override those decisions.

Can you remove a link to an operator?

We consider removal requests related to compliance, licence changes, or factual inaccuracies. We do not guarantee removal for commercial reasons alone. Send detailed information to info@betaylormade.com.

Do you sell email lists?

No. We do not sell personal data. Our revenue may come from affiliate commissions when you use tracked links, as disclosed on the homepage.

How do I use GamStop?

Visit the official GamStop website, complete the registration process with your personal details, choose an exclusion period, and keep your contact information up to date. Self-exclusion applies to online operators licensed in Great Britain that participate in the scheme. It does not automatically cover every land-based venue or every offshore site.

What is RTP?

Return to Player is a long-term statistical measure expressed as a percentage of stakes returned as wins across many game rounds. It does not predict short-term results for an individual session. Game help files and operator lobbies usually display RTP or house edge information for UK players.

What are wagering requirements?

Wagering or playthrough requirements specify how many times bonus funds must be bet before they convert to withdrawable cash. Contributions may differ by game type; slots often count one hundred percent while table games may count less or be excluded. Time limits and maximum bet rules also apply on many promotions.

Can I use a VPN to access UK offers?

Using a VPN to misrepresent your location may breach operator terms and can lead to account closure and forfeiture of balances. We do not encourage circumventing geo-restrictions.

How do I complain about this website?

Email info@betaylormade.com with a clear description of the issue, URLs, and dates. We aim to respond within a reasonable period. If your concern relates to data protection, you may also contact the ICO.

Do you endorse any single operator?

Editorial “top pick” labels reflect comparative judgement at a point in time, not a personal guarantee of future performance. You should still conduct your own checks.

What payment methods are common?

UK-licensed sites typically support debit cards, certain e-wallets, and bank transfer. Credit card gambling for UK consumers has been prohibited. Availability varies by brand.

Are free spins really free?

“Free spins” are usually subject to wagering, win caps, expiry times, and eligible games. Read the promotional terms carefully.

What is KYC?

Know Your Customer processes verify your identity and source of funds to prevent fraud and money laundering. Operators may request documents before large withdrawals even if small deposits were accepted initially.

Can I set a global spend cap?

There is no single UK-wide gambling wallet across all brands. You must set limits per operator. Banking tools and blocking software can complement operator controls.

Do you provide odds comparisons?

Our focus is casino-style products and related promotions rather than sports odds trading. For sports-specific comparisons, consult dedicated odds portals.

How do I self-exclude from this information site?

We do not operate gambling accounts. You can clear cookies and stop visiting. If marketing emails were ever introduced with consent, unsubscribe links would be provided.

What languages do you support?

Pages are written in English for a UK audience. Machine translation in browsers may introduce inaccuracies for legal text.

Can operators pay for higher star ratings?

Commercial relationships may affect ordering or visibility, but we aim to keep factual statements accurate. If you believe a statement is false, send evidence.

What happens if I click an affiliate link but do not register?

Typically no commission is earned. Tracking depends on cookies and network rules defined by the affiliate programme.

Are my winnings taxed in the UK?

Generally gambling winnings are not subject to income tax for recreational players, but tax rules can change and professional gambling may be treated differently; consult a qualified adviser for your situation.