Privacy Policy

This Privacy Policy explains how betaylormade.com handles information when you browse or contact us. We aim to collect only what is needed to run the site securely and respond to enquiries.

Information we may collect

Technical data such as browser type, device category, and approximate region derived from standard server logs. If you email us, we process the address and message content you supply.

Cookies

We may use cookies for essential operation and, where you consent, for preferences. You can manage non-essential cookies via the banner on this site and through your browser settings.

Use and sharing

We use information to maintain security, improve layout and copy, and reply to you. We do not sell personal data. Processors hosting the site may access technical logs solely to provide infrastructure.

Retention

Logs and correspondence are kept only as long as needed for security, legal compliance, or support follow-up, then deleted or aggregated.

Your rights

Depending on your location, you may have rights to access, correct, or delete certain personal data. Contact info@betaylormade.com to make a request and we will respond within a reasonable period.

Who we are

For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, the data controller responsible for this website is the organisation operating betaylormade.com. You can contact us at info@betaylormade.com for privacy-related questions. We do not appoint a statutory Data Protection Officer unless required by law; nonetheless we take reasonable steps to handle personal data responsibly.

What personal data we process

We may process the following categories of data: identifiers such as email address when you voluntarily contact us; technical identifiers such as IP address, user agent string, device type, operating system version, and coarse location derived from IP for security and analytics; usage data such as pages viewed, time on page, referrer URL, and click paths; and cookie or local storage identifiers where you consent to non-essential technologies. We do not knowingly collect special category data such as health information through ordinary browsing. If you include sensitive details in a free-text email, we will treat that content as correspondence and restrict access accordingly.

Lawful bases

We rely on different lawful bases depending on context. For responding to your enquiries, we process contact details on the basis of legitimate interests in operating a business correspondence channel, and where appropriate on the basis of steps taken at your request prior to entering a contract. For essential cookies and security logs, we rely on legitimate interests in maintaining site integrity and preventing abuse. For optional analytics or marketing cookies, we rely on consent where required by the Privacy and Electronic Communications Regulations. Where we must comply with a legal obligation, such as retaining records for tax or regulatory reasons, we process data on the basis of legal obligation.

Recipients and processors

We use infrastructure providers such as hosting companies, content delivery networks, email delivery services, and security vendors. Those processors access personal data only on our instructions and under written terms that require appropriate technical and organisational measures. Some processors may be located outside the United Kingdom or European Economic Area; where transfers occur, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms as applicable.

Retention

Server logs containing IP addresses and technical metadata are typically retained for a limited rolling period sufficient for security investigations and capacity planning, after which they are deleted or aggregated so that they no longer identify individuals. Email correspondence is retained for as long as needed to complete the conversation and for a reasonable archive period unless you ask us to delete it earlier, subject to overriding legal retention duties. Cookie consent records may be kept to demonstrate compliance with consent requirements.

Your rights

Depending on circumstances, you may have the right to access personal data we hold about you, to rectify inaccurate data, to erase data in certain situations, to restrict processing, to object to processing based on legitimate interests, to data portability where processing is automated and based on contract or consent, and to withdraw consent for consent-based processing at any time without affecting the lawfulness of prior processing. You may lodge a complaint with the Information Commissioner’s Office in the United Kingdom if you believe our processing infringes applicable law. We will respond to verifiable requests within one month where feasible, and may extend that period by up to two further months for complex requests, notifying you of the reasons.

Children

The site is not directed at individuals under eighteen years of age. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we will take steps to delete it promptly where deletion is consistent with our legal obligations.

Automated decision-making

We do not use solely automated decision-making that produces legal or similarly significant effects on individuals in relation to personal data obtained through this site. If that changes, we will update this Policy and provide information about logic, significance, and your rights.

Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data we process, including access controls, encryption in transit where supported, patching, and monitoring. No method of transmission over the Internet is completely secure; you should use strong passwords on your own devices and networks.

Updates

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be highlighted on this page or through a notice on the site where practicable. Continued use after the effective date constitutes acceptance of the updated Policy where permitted by law.